Nomly support
How can we help?
Whether a receipt needs another look or you have a question about your pantry, send us a note and we’ll help you get back to cooking.
Talk to a real person
Email us with the address on your Nomly account and a short description of what happened.
Receipt screenshot help
Use a full-page Ocado order screenshot from Safari. If processing does not complete, keep the saved upload and try the in-app Retry action before selecting the screenshot again.
Pantry corrections
You can update remaining stock, freeze items or remove products inside Nomly. If receipt information was read incorrectly, tell us the product name and what you expected to see.
Account access
For sign-in or account-security problems, email us from the address connected to your Nomly account wherever possible.
Delete your account
Open You in Nomly, scroll to the bottom and choose Delete account. Nomly will ask you to confirm before permanently removing your account and associated data.
Privacy and data requests
Email support@nomly.uk to ask about access, correction or deletion of your personal data. Read the Nomly Privacy Policy for full details.